TERMS AND CONDITIONS

Definition

Chic Retreats is a promotional platform for boutique hotels, luxury b&bs and villas. We act only as an agent for properties. 

Conditions of Access

Access to the site is free, but personal details are required to make hotel bookings. By submitting your personal details, you agree to comply with Chic Retreats's Terms of Use and Privacy Policy which shall prevail over any other terms or conditions contained or referred to in any other document and all such other terms and conditions are expressly excluded.

By booking with Chic Retreats you agree to any cancellation policy, deposit and the terms of use of Chic Retreats and the property.

Privacy Policy

Chic Lifestyle Limited, trading as Chic Retreats™ with website www.chicretreats.com, respects your right to the privacy of the personal information you provide us, please view our Privacy Policy.

When making a hotel booking through the Chic Retreats website your name and contact details will be shared with the property and with our reservations department to enable them to deal with your booking. You agree not to make bookings under a false identity. 

The only personal information we may make public about you is that which you choose to submit when you contribute material to us such as a review. This is given on a voluntary basis purely as a way to let others know a little bit about the source of the material, but will not include your email address nor any other contact details except where you have given us your permission.

Cookie Policy

Cookies allow us to improve your website experience. Please view our Cookie Policy for details. 

Cancellation Policy

Guests must abide to the specific cancellation policies of each individual property. We will always make the Property's Cancellation Policy clear and will request that you review this policy on our website as part of the booking process. In some instances we may charge a cancellation fee. Cancellation Fees will be charged at our own discretion.

Credit Card Details

We do not store any credit card details at any time during the payment process. All payment details are entered into our secure payment provider site.

Limitation of liability

The information, documentation and data ("Information") contained in this site has been prepared solely for the purpose of providing information about Chic Retreats and the services that it offers. We try to ensure that information contained on the site is accurate and up to date. However you should always verify the information before relying on it and we do not warrant or give any representations as to its accuracy.

Chic Retreats shall not be liable for any loss which may arise from the use of the information. Chic Retreats shall not be liable for any disappointment, dissatisfaction, loss, damage, expense or inconvenience suffered by any Chic Retreats guest at any hotel represented on the site.

The Site is provided on an 'as is' and 'as available' basis. Chic Retreats makes no representations or warranties, and hereby excludes all warranties, express or implied, as to the quality, accuracy, feasibility or credibility of the content of the Site, the services available on or through the Site, or of any goods offered on the Site. Moreover Chic Retreats accepts no liability for any virus or any other type of electronic infection that may be transferred through the Site. Under no circumstance will we be liable for any loss or damage caused by a user's reliance on information obtained through this Site.

You agree as the user that the use of, or reliance upon, any of the content of the Site, and in particular any content recommending any hotel, product or service, is done entirely at your risk. 

1. The following provisions set out Chic Retreats 's entire liability (including any liability for the acts and omissions of its employees and agents) to you in respect of:

1.1. any breach of its contractual obligations arising under the Terms of Use; and

1.2. any representation statement or tortious act or omission including negligence arising under or in connection with the Terms of Use; 

2. Any act or omission on the part of Chic Retreats falling within clause 1 above shall for the purposes of this section be known as an "Event of Default".

3. Chic Retreats 's liability to you for death or injury resulting from its own or that of its employees' negligence shall not be limited.

4. Subject to the provisions of clause 3 above Chic Retreats 's entire liability in respect of any Event of Default shall be limited to damages of an amount equal to any fee paid by you pursuant to the terms of the Terms of Use.

5. Subject to clause 3 above Chic Retreats shall not be liable to you in respect of any Event of Default for:

5.1. loss of profits, business, contracts, revenues, anticipated savings or goodwill; or

5.2. any type of special indirect or consequential loss (including loss or damage suffered by you as a result of an action brought by a third party) even if such loss was reasonably foreseeable or Chic Retreats had been advised of the possibility of you incurring the same;

5.3. for any increased costs or expenses.

6. Moreover Chic Retreats accepts no liability for any virus or any other type of electronic infection that may be transferred through the Site.

7. If a number of Events of Default give rise substantially to the same loss then they shall be regarded as giving rise to only one claim under the Terms of Use.

8. Nothing in this section shall confer any right or remedy upon you to which it would not otherwise be legally entitled.

9. Chic Retreats shall not be liable to any third party in respect of any tortious act or omission including negligence resulting from the Terms of Use for:

9.1. loss of profits, business, contracts, revenues, anticipated savings or goodwill; or

9.2. any type of special indirect or consequential loss suffered by a third party even if such loss was reasonably foreseeable.

10. Chic Retreats does not assume any responsibility for failures or technical defects which occur due to events outside of its control.

Copyright and Trademark Notice / Intellectual Property Rights

All content, including but not limited to trademarks and taglines identifying us or our affiliates, graphics, images, content, button icons, and service names are solely our property, that of our operating companies, or others. All content on this Site is protected by national and international copyright laws and treaties. Nothing on this Site should be construed as granting a licence or right to use any trademark displayed on this Site, without the written permission of the trademark owner.

Other than browsing and using the Site for its intended purpose, you may not in any way duplicate, distribute, modify, remove, delete, add to, publish, transmit, or in any way exploit any of the content of this Site, in part or in whole, except when expressly authorised in writing by us.

You may not use our logo for any purpose whatsoever, unless the intended use of the logo is to promote the services of this Site or approved by us in writing.

We reserve the right to seek all remedies available at law, in equity or under international copyright laws for violations of these Legal Terms, including the right to block access from a particular internet address to the Site.

Other sites

Chic Retreats may contain links to other websites on the internet. We cannot control and are not responsible for the privacy practices or content of such other websites, and accept no liability for their content or fitness for use.

Linking to our Site

If you wish to link to our site for commercial purposes, please feel free to do so. 

Severability

If at any time any provision of these Terms of Use are or become invalid or illegal in any respect, such provision shall be deemed to be severed from these Terms of Use but the validity, legality and enforceability of the remaining provisions of these Terms of Use shall not be affected or impaired.

These Terms of Use shall be governed by and construed in accordance with English law and you and Chic Retreats irrevocably agree that the English courts are to have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Use and Privacy Policy.

Amendments

Chic Retreats reserves the right to modify these Terms of Use and its Privacy Policy, and continuing access to the Site will be subject to those then current.

Right to exclude

Chic Retreats reserves the right to exclude, at its sole discretion, temporarily or indefinitely, any user for any reason, including breach of any of these Terms of Use or non-compliance with any UK or EU laws or regulations.

Our Price Match Promise

This promise applies only to bookings made for hotels contracted directly to Chic Lifestyle Ltd.  This does not apply to bookings made for hotels provided by Expedia Affiliate Network (EAN) 

If you find your stay cheaper elsewhere we will price match and give you £50 towards your next stay with Chic Retreats. 

We are confident in our price match promise because we ask all of our hotel partners to make that promise to us. To get the benefit of our best-price promise and claim your £50 off your next Chic Retreats stay you need to show us a competitor's price which is quoted on a like-for-like basis, so that price needs to include the following: 

  1. be quoted in the hotel’s local currency, including fees and taxes. The rate must exclude any card fees and must not have been calculated using a currency converter. 
  2. apply to the same hotel, dates, room type (including the same number and size of beds), number of guests.
  3. be subject to the same booking and cancellation policies. 
  4. not be based on rates quoted on websites that can’t confirm the booking and accept payments (e.g. websites that link to third party websites or resale websites)
  5. be generally available to the public at large. It must not be a special rate as part of a package nor be part of specially negotiated rates, such as travel agent, staff, corporate or membership rates, or rates that are only available to subscribers to or members of a website.
  6. not be calculated with the inclusions of vouchers, coupons or other promotional offers.

To claim you must contact us before you have checked in, and do so by contacting our reservations team with evidence of a competitor's price within 72 hours of making your Chic Retreats booking.

Expedia Affiliate Network (EAN)

This site contains amongst its selection a number of hotels provided via the Expedia Affiliate Network (EAN).  Where a booking has been made for such a hotel you will be bound by EAN's own terms and conditions which can be found here. You will also be bound by Chic Retreats Terms & Conditions (except where specified or abrogated by EAN's own terms and conditions).

Questions?

If you have any questions please send them to reservations@chicretreats.com or by post to our registered address at 6 Percy Street, Fitzrovia, W1T 1DQ, United Kingdom.

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Need help? Speak to our Reservations Team on +44 203 397 0085 or email us
Opening Hours 09.00 - 18.00 Monday - Friday (UK time)